1. Services

• No refunds on completed consultations.

• Cancelled more than 24 hours in advance: full refund or reschedule.

• Cancelled within 24 hours: 50% cancellation fee.

• No-shows: full fee forfeited.

2. Products

• No refunds or returns on homeopathic kits or customised remedies (TGA compliance).

• By purchasing, you agree to this policy.

3. Faulty or Incorrect Goods

• Contact us within 7 days with order number and photos.

If accepted, a replacement or store credit may be issued.